Question 1

How long does the battery last?

Accepted Answer

On the lowest speed our handheld and desk models run up to 20–21 hours. On the highest speed, expect 3–5 hours. All models charge over USB-C in about 2.5 hours.

Question 2

How loud are the fans?

Accepted Answer

The lowest speed sits under 30dB on most models — quiet enough for calls, offices and sleeping children. Turbo speeds are louder, around 50dB.

Question 3

Where do you ship?

Accepted Answer

Worldwide. Orders leave the warehouse within 24 hours on business days and typically arrive in 3–7 business days. Shipping is free on orders over €39.

Question 4

What is your return policy?

Accepted Answer

You have 30 days from delivery to return an unused product for a full refund. Contact support@veylo8.com and we'll send you a return label.

Question 5

Is there a warranty?

Accepted Answer

Yes — 2 years on every product, covering manufacturing defects and premature battery failure.

Question 6

Can I take a Veylo8 fan on a plane?

Accepted Answer

Yes. All models use lithium batteries well under the 100Wh airline limit, so they can travel in your carry-on bag.

Question 7

Are the fans safe for children?

Accepted Answer

The Pocket Mini and Clip use soft or foam blades and the Halo neck fan is fully bladeless, making all three safe to use around children.

Question 8

Can I use the fan while it charges?

Accepted Answer

Yes. Every model runs on USB-C power while charging, so a power bank or laptop port keeps it going indefinitely.

Frequently asked questions